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Preparing Aussie families for the primary-to-high school transition
Get in touch
Whether you have a question about our programs, need help with something you've purchased, or just want to say hello — we're a small team and we read every single message personally.
Send Us a Message
Fill in the form below and we'll get back to you within 24-48 hours. If it's urgent, email us directly at [email protected].
We aim to respond within 24-48 hours during business days. We never share your details with anyone.
5-minute read • 5 actionable steps • Ages 10–13 • 100% free
Why Your Voice Matters to Us
We've all had that quiet moment — "Isn't my child a bit young to be leaving primary school and walking into a building full of teenagers? Isn't this change a bit too big, a bit too fast, for someone who still needs a hug before bed and a light on in the hallway?"
That feeling is exactly why Raising Thinkers exists. And your feedback matters deeply to us — not as a formality, but because we are genuinely trying to change the way families experience this transition. Every message you send helps us make sure that what we put out into the world actually helps. That it gives young kids the start they deserve when they're thrown into one of the biggest changes of their lives, and gives the families walking beside them the tools to make it feel less overwhelming. So whether it's a suggestion, a concern, or a story about something that worked — we want to hear it. All of it.
WHAT TO EXPECT
We're a small, family-run team — not a faceless support desk. When you message us, a real person reads it and writes back. We don't use canned responses or automated replies. If your question is about your child, we take the time to answer it properly.
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⌛Typical response time: within 24 hours
COMMON QUESTIONS
Before You Reach Out
These might answer what you're looking for — but if they don't, the form above is always open.
I downloaded the free guide but can't find the email — help?
Check your spam, junk, or promotions folder (especially if you use Gmail). The email comes from Raising Thinkers and usually arrives within 60 seconds. If it's still missing after 10 minutes, send us a message and we'll resend it manually.
How is this different from the parenting advice I can find for free online?
Free advice puts all the weight on you to figure it out alone. Our resources are built for both parent and child — you each get your own tools, your own content, and your own practicals, so you're going through this together as a team rather than one person carrying it all.
Is my child's information safe with you?
Absolutely. Children access content through your parent account — they never create their own accounts or provide any personal information. We don't track, profile, or advertise to children. Full details in our Privacy Policy.
Are your programs suitable for my child?
Everything we create — free guides, The Bridge Program, and all future resources — is designed for families with children aged 10–13 in Year 5, 6, or 7. Every resource is age-appropriate and built specifically for what children in this transition window are going through.
Do I need any special technology to access the course?
Just a device with internet access — phone, tablet, or computer. The course is hosted on a simple online platform. No downloads or apps required. If you can watch a YouTube video, you can use our program.
I'm a school counsellor — can we use this with our students?
We'd love to hear from you. We're exploring school partnerships and would be happy to discuss how The Bridge Program might complement your existing transition support. Use the form above or email us directly.
The fact that you're here — looking for support, asking questions, taking steps — says everything about the kind of parent you are. We're glad you found us.
- THE RAISING THINKERS TEAM
© 2026 Raising Thinkers Pty Ltd. All rights reserved.
Disclaimer:
This website and the free guide provided are intended for educational and informational purposes only. The content shared by Raising Thinkers is based on research, personal experience, and general parenting principles. It is not a substitute for professional psychological, medical, or educational advice. If you have specific concerns about your child's wellbeing, please consult a qualified professional.
Results and outcomes vary from family to family. We make no guarantee that the strategies or information provided will produce specific results for your child or your family situation. What works for one family may not work for another, and we encourage you to use your own judgement in applying any of the guidance shared.
Your privacy is important to us. By submitting your details, you agree to receive the free PDF guide and a short series of follow-up emails from Raising Thinkers. We will never sell, share, or misuse your personal information. You can unsubscribe at any time with a single click.
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