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A real person reads every message.
Whether you have a question about our programs, need help with something you've purchased, or just want to say hello — we're a small team and we read every single message personally.
Send us a message. We'll write back.
Fill in the form below and we'll get back to you within 24–48 hours. If it's urgent, email us directly at [email protected].
Tell us as much or as little as you like — there's no wrong way to start.
We aim to respond within 24-48 hours during business days. We never share your details with anyone.
We've all had that quiet moment.
That feeling is exactly why Raising Thinkers exists. And your feedback matters deeply to us — not as a formality, but because we are genuinely trying to change the way families experience this transition.
Every message you send helps us make sure that what we put out into the world actually helps. So whether it's a suggestion, a concern, or a story about something that worked — we want to hear it. All of it.
Before you reach out.
These might answer what you're looking for — but if they don't, the form above is always open.
I downloaded the free guide but can't find the email — help?
Check your spam, junk, or promotions folder (especially if you use Gmail). The email comes from Raising Thinkers and usually arrives within 60 seconds. If it's still missing after 10 minutes, send us a message and we'll resend it manually.
How is this different from the parenting advice I can find for free online?
Free advice puts all the weight on you to figure it out alone. Our resources are built for both parent and child — you each get your own tools, your own content, and your own practicals, so you're going through this together as a team rather than one person carrying it all.
Is my child's information safe with you?
Absolutely. Children access content through your parent account — they never create their own accounts or provide any personal information. We don't track, profile, or advertise to children. Full details in our Privacy Policy.
Are your programs suitable for my child?
Everything we create — free guides, The Bridge Program, and all future resources — is designed for families with children aged 10–13 in Year 5, 6, or 7. Every resource is age-appropriate and built specifically for what children in this transition window are going through.
Do I need any special technology to access the course?
Just a device with internet access — phone, tablet, or computer. The course is hosted on a simple online platform. No downloads or apps required. If you can watch a YouTube video, you can use our program.
I'm a school counsellor — can we use this with our students?
We'd love to hear from you. We're exploring school partnerships and would be happy to discuss how The Bridge Program might complement your existing transition support. Use the form above or email us directly.
The fact that you're here — looking for support, asking questions, taking steps — says everything about the kind of parent you are. We're glad you found us.
High school is a lot for a 12-year-old. We help Australian parents get their child ready — before it gets too much and they stop talking.
The Bridge Program and all Raising Thinkers programs are intended for educational and informational purposes only. The content is based on research, lived parenting experience, and general child-development principles. It is not therapy, counselling, or clinical intervention, and it is not a substitute for professional psychological, medical, or educational advice. If your child is experiencing significant emotional or mental-health challenges, please seek support from a qualified professional. Our program is designed to complement professional support, not replace it.
Results and outcomes vary from family to family. Every child and every family is different, and we make no guarantee that the strategies or tools provided will produce specific results for your situation. What works for one family may not work for another, and we encourage you to use your own judgement in applying any of the guidance shared.
Your purchase includes instant digital access to the program content. If the program isn't right for your family, you may request a full refund within 30 days of purchase — no reason required, and you keep the book. Full details are set out in our Terms of Use. Nothing in this disclaimer limits or excludes any rights you have under the Australian Consumer Law, including the consumer guarantees that cannot be excluded.
By completing your purchase, you agree to receive your program access and a series of related emails from Raising Thinkers. We will never sell, share, or misuse your personal information, and you can unsubscribe from marketing emails at any time with a single click. How we handle your information — and the additional protections we apply to any information relating to children — is set out in our Privacy Policy.
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